Contact information

Contact Information

In accordance with UK consumer protection law — including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002 — we are required to provide the following business information:

Business Details
Trade name: Deseo Absoluto
Website: deseo-absoluto.com
Email: contact@deseoabsoluto.com

Customer Service
Our customer service team is available to assist you with any questions, concerns, or complaints regarding your orders, products, or any of our policies.
Email: contact@deseoabsoluto.com
Response time: We aim to respond to all enquiries within 2 business days.

Complaint Resolution
If you have a complaint, please contact us first at contact@deseoabsoluto.com so we can try to resolve it directly.

If we are unable to resolve your complaint to your satisfaction, you may seek independent help through Alternative Dispute Resolution (ADR). A list of approved ADR bodies is available from the Chartered Trading Standards Institute at ctsi.org.uk.

You can also obtain free, impartial advice from the Citizens Advice consumer service, or report the matter to Trading Standards.