Privacy policy

Privacy Policy

Last updated: June 2026

Deseo Absoluto ("we", "us", or "our") operates the website deseo-absoluto.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the ePrivacy Directive, and all applicable European Union data protection laws.

1. Data Controller

The data controller responsible for your personal data is:
Deseo Absoluto
Website: deseo-absoluto.com
Email: contacto@deseoabsoluto.com

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: first name, last name, username or similar identifier
  • Contact Data: billing address, delivery address, email address, and telephone number
  • Financial Data: payment card details (processed securely through our payment providers)
  • Transaction Data: details about payments to and from you and other details of products and services you have purchased from us
  • Technical Data: internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site
  • Usage Data: information about how you use our website, products, and services
  • Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences

3. Legal Bases for Processing

We process your personal data on the following legal bases under Article 6 GDPR:

  • Performance of a contract: where processing is necessary to fulfil your order or to take steps at your request before entering into a contract
  • Legal obligation: where processing is necessary for compliance with a legal obligation (e.g. tax and accounting requirements)
  • Legitimate interests: where processing is necessary for our legitimate interests (e.g. fraud prevention, improving our services) and your interests and rights do not override those interests
  • Consent: where you have given explicit consent for specific processing activities (e.g. marketing communications)

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process and fulfil your orders, including managing payments, shipping, and returns
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy
  • To send you marketing communications where you have opted in or where we have a legitimate interest to do so
  • To administer and protect our business and website, including troubleshooting, data analysis, testing, and system maintenance
  • To comply with legal and regulatory obligations

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. You can control cookie preferences through our cookie consent tool. For more information, please refer to our Cookie Policy. Essential cookies necessary for the functioning of the Site are placed without consent, while non-essential cookies (analytics, marketing) are placed only with your prior consent, in accordance with the ePrivacy Directive.

6. Data Sharing and Third Parties

We may share your personal data with the following categories of third parties:

  • Service providers: including Shopify (e-commerce platform), payment processors, shipping carriers, and IT service providers who process data on our behalf under data processing agreements
  • Legal authorities: where required by law or to protect our legal rights

We do not sell your personal data to third parties.

7. International Transfers

Some of our service providers may be located outside the European Economic Area (EEA). Where we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data to the same standards as required within the EU.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In general, we retain customer order data for up to 7 years to comply with tax and legal obligations.

9. Your Rights Under GDPR

As an EU data subject, you have the following rights regarding your personal data:

  • Right of access: you may request a copy of the personal data we hold about you
  • Right to rectification: you may request correction of inaccurate or incomplete data
  • Right to erasure ("right to be forgotten"): you may request deletion of your data in certain circumstances
  • Right to restriction of processing: you may request that we restrict the processing of your data
  • Right to data portability: you may request a copy of your data in a structured, machine-readable format
  • Right to object: you may object to processing based on legitimate interests or for direct marketing purposes
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
  • Right to lodge a complaint: you have the right to lodge a complaint with your national data protection authority

To exercise any of these rights, please contact us at: contacto@deseoabsoluto.com. We will respond within 30 days.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. All payment information is encrypted using SSL technology and processed by PCI DSS compliant payment providers.

11. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and, where required by law, by providing you with prior notice. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: contacto@deseoabsoluto.com