Refund policy

Return & Refund Policy

Last updated: August 2026

Thank you for shopping at Deseo Absoluto. We are committed to ensuring your satisfaction and complying fully with United Kingdom consumer protection legislation, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

1. Right to Cancel (Cooling-Off Period)

As a UK consumer, you have the right to cancel your purchase without giving any reason within 14 calendar days from the day you (or a third party you indicate, other than the carrier) receive the goods.

To exercise your right to cancel, you must inform us of your decision by means of a clear statement (for example, a letter sent by post or an email) to:

Deseo Absoluto
Email: contact@deseoabsoluto.com

You may use the model cancellation form below, but you are not obliged to do so.

2. Model Cancellation Form

To: Deseo Absoluto, contact@deseoabsoluto.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [describe goods]
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

3. Return Conditions

You must send the goods back to us without undue delay and in any event no later than 14 days from the day on which you inform us of your cancellation.

You are entitled to examine the goods as you would in a shop. However, you may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, and we may deduct an amount reflecting that reduction in value from your refund.

To help us process your return quickly, please return items in their original packaging with all labels attached, together with your order number or proof of purchase.

4. Return Shipping Costs

You will be responsible for the direct cost of returning the goods, unless the item is faulty, damaged or incorrectly supplied, in which case we will cover the cost of return. We will communicate the estimated cost of return where possible.

5. Refunds

If approved, we will reimburse all payments received from you, including the standard cost of delivery (except for any supplementary costs arising if you chose a delivery method other than the least expensive standard delivery we offer).

We will issue your refund without undue delay and in any event no later than 14 days from the day we receive the goods back, or from the day you supply evidence of having sent them back, whichever is earlier.

We will process your refund using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

6. Items Exempt from the Right to Cancel

The following goods are exempt from the right to cancel:

Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery
Goods made to your specifications or clearly personalised
Digital content not supplied on a tangible medium, where performance has begun with your prior express consent and acknowledgement that you will lose your right to cancel

7. Faulty, Damaged or Incorrect Goods

Your rights under the Consumer Rights Act 2015 are in addition to, and separate from, the right to cancel described above. Goods must be of satisfactory quality, fit for purpose and as described.

If your item is faulty, damaged or not as described, please contact us at contact@deseoabsoluto.com. Depending on when the fault appears, you may be entitled to:

Within 30 days of delivery — the short-term right to reject the goods for a full refund
Within the first six months — a repair or replacement; if this is unsuccessful, you may claim a refund or a price reduction
After six months — a repair, replacement, price reduction or refund, although you may be asked to demonstrate that the fault was present at the time of delivery

You may bring a claim for faulty goods for up to six years from the date of delivery in England, Wales and Northern Ireland, and up to five years in Scotland. This time limit is the period in which a claim may be brought — it is not a guarantee that the goods will last that long.

Where goods are faulty, we will not charge you for the return, repair or replacement.

8. Contact Us

For any questions about returns and refunds, please contact us:
Email: contact@deseoabsoluto.com