Terms of service
Terms of Service
Last updated: June 2026
Welcome to Deseo Absoluto. By accessing or using our website deseo-absoluto.com and purchasing our products, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our services. These Terms are governed by European Union consumer protection law, including Directive 2011/83/EU on consumer rights, Directive 2005/29/EC on unfair commercial practices, and the E-Commerce Directive 2000/31/EC.
1. Acceptance of Terms
By accessing our Site and/or purchasing from us, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction), and that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Return & Refund Policy. If you do not agree to these Terms, please do not use our services.
2. About Us
Deseo Absoluto operates the online store at deseo-absoluto.com. We are an e-commerce store powered by Shopify. For any enquiries, please contact us at: contacto@deseoabsoluto.com
3. Products and Services
We reserve the right to modify, suspend, or discontinue any product or service at any time without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of services.
All product descriptions, images, and specifications are provided in good faith and are as accurate as possible. We reserve the right to correct any errors, inaccuracies, or omissions. Colours may vary slightly due to monitor settings.
4. Pricing and Payment
All prices are displayed in the applicable currency and include Value Added Tax (VAT) where applicable, in accordance with EU law. Shipping costs are additional and will be clearly indicated before you complete your purchase.
We reserve the right to change prices at any time. In the event of a pricing error, we will contact you and give you the option to proceed at the correct price or cancel your order.
We accept payment via the methods displayed at checkout. All payments are processed securely by our payment providers. We do not store your full payment card details.
5. Order Processing and Confirmation
After placing an order, you will receive an order confirmation email. This email constitutes acknowledgement of your order, not acceptance. A contract between you and us is formed when we despatch the goods and send you a shipping confirmation. We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraudulent activity.
6. Delivery
We aim to deliver within the timeframes stated on our website. Delivery times are estimates and not guaranteed, except where we have specified a guaranteed delivery date at checkout. Risk of loss and title for items purchased pass to you upon delivery. For full details, please refer to our Shipping Policy.
7. Consumer Rights and Right of Withdrawal
If you are an EU consumer, you have the right to withdraw from your purchase within 14 calendar days without giving any reason. For full details of your return rights, please see our Return & Refund Policy, which forms part of these Terms.
In accordance with Directive 2019/771/EU, all goods are covered by a minimum 2-year legal guarantee against lack of conformity existing at the time of delivery.
8. Prohibited Uses
You agree not to use our Site or services for any unlawful purpose, to solicit others to perform unlawful acts, to violate any applicable regulations, or to infringe our intellectual property rights or those of third parties.
9. Intellectual Property
All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of Deseo Absoluto or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
10. Limitation of Liability
To the maximum extent permitted by applicable EU law, Deseo Absoluto shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable EU law.
Our total liability to you for any claims arising under these Terms shall not exceed the total amount paid by you for the goods or services in question.
11. Links to Third-Party Websites
Our Site may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
12. Online Dispute Resolution
In accordance with EU Regulation No. 524/2013, if you are an EU consumer and have a complaint that we cannot resolve, you have the right to use the EU Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr. Our email address for ODR purposes is: contacto@deseoabsoluto.com.
We are not obligated to participate in alternative dispute resolution but will make reasonable efforts to resolve any disputes amicably.
13. Governing Law
These Terms are governed by and construed in accordance with applicable European Union law and the laws of the Member State in which the consumer resides, without prejudice to any mandatory consumer protection provisions that apply in your country of residence.
14. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
15. Contact Us
If you have any questions about these Terms, please contact us:
Email: contacto@deseoabsoluto.com