Shipping policy
Shipping Policy
Last updated: August 2026
At Deseo Absoluto, we are committed to delivering your orders safely, promptly, and transparently. This Shipping Policy applies to all orders placed through our website deseo-absoluto.com and complies with applicable United Kingdom consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Shipping Destinations
We currently ship throughout the United Kingdom and to selected international destinations. At checkout, you will be able to confirm whether we ship to your location. If your country is not listed, please contact us at contact@deseoabsoluto.com.
2. Processing Time
Orders are typically processed and dispatched within 1–3 business days of receiving payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please note that processing times may be extended during peak periods, bank holidays, or due to unforeseen circumstances.
3. Estimated Delivery Times
Estimated delivery times from the date of dispatch are as follows. These are estimates rather than guarantees, unless a specific delivery date was expressly agreed at checkout:
- UK mainland: 2–4 business days
- Scottish Highlands and Islands, Isle of Man, Isles of Scilly: 3–6 business days
- Northern Ireland: 3–6 business days
- Channel Islands: 4–8 business days
- Republic of Ireland and Europe: 5–12 business days
- Rest of World: 10–21 business days
Delivery times may vary depending on destination, carrier, customs clearance, and other factors beyond our control.
Unless we have agreed a different timescale with you, we will deliver your order without undue delay and in any event within 30 days of the contract being formed, as required by the Consumer Rights Act 2015. If we fail to do so, you may agree a new delivery deadline with us or, where the timing was essential or a new deadline is missed, cancel the order and receive a full refund.
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. The exact shipping cost will be clearly displayed before you confirm your purchase. All applicable UK taxes are included in the displayed price where required by law.
For orders to destinations outside the United Kingdom, additional customs duties, taxes, or import fees may be charged by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees. We recommend checking with your local customs authority before ordering.
5. Carriers and Tracking
We work with reputable shipping carriers to deliver your orders. Once your order has been dispatched, you will receive a tracking number by email, allowing you to monitor the status of your delivery.
6. Risk and Title
Goods remain at our risk until they are delivered to you, or to a person you have identified to take possession of them at the delivery address. Title to the goods passes to you on delivery or on receipt of full payment, whichever is later.
Where you have arranged your own carrier, rather than choosing from the delivery options we offer, risk passes to you when the goods are handed to that carrier.
7. Delivery Attempts and Failed Deliveries
If a delivery attempt is unsuccessful, the carrier will normally leave a notification and either attempt delivery again or hold the parcel at a local collection point.
If a parcel is returned to us because it could not be delivered or was not collected, we will contact you to arrange re-delivery, for which an additional charge may apply. Alternatively, we will refund you for the goods; where the failure to deliver was not our fault or that of the carrier, we may deduct the outbound and return delivery costs from that refund. Nothing in this section affects your right to cancel your order under our Return & Refund Policy.
8. Damaged or Lost Shipments
If your order arrives damaged, please contact us at contact@deseoabsoluto.com as soon as you reasonably can, ideally with photographs of the damage and the packaging. Reporting promptly helps us investigate with the carrier, but it is not a condition of your rights — your statutory rights under the Consumer Rights Act 2015 apply regardless.
If your shipment appears to be lost in transit, please allow a few additional business days beyond the estimated delivery window before contacting us, as delays sometimes occur. We will open an investigation with the carrier and keep you informed. Because the goods remain at our risk until they reach you, a parcel lost in transit is our responsibility, and we will arrange a replacement or a full refund.
9. Events Outside Our Control
We shall not be liable for any delay or failure to deliver caused by events outside our reasonable control, including natural disasters, industrial action, extreme weather, epidemics or pandemics, or delays caused by customs authorities. If such an event occurs, we will contact you as soon as possible to let you know and to arrange a revised delivery date. If the delay is substantial, you may contact us to cancel the order and receive a full refund for any goods not yet delivered.
10. Contact Us
If you have any questions about your shipment or this Shipping Policy, please contact us:
Email: contact@deseoabsoluto.com